The Ever Growing Need for Security
Security Watch Inc. Services understands that for your business to succeed in today's fast paced world, you have to be able to adapt quickly to whatever situations arise. We also understand that in order to give you the best service possible we have to be able to adapt quickly to meet your changing needs. Whether its patrol, investigation, crowd control, or central station surveillance, Security Watch Inc. proactive management approach and highly skilled personnel are flexible and dedicated to meeting your needs in the most effective and cost efficient manner.
Each of our security officers represents not only a member of our highly trained personnel but is a representation of our extensive organization and services. Behind each security officer is a field office with a district manager, account manager, and an operations manager, as well as roving field supervisors. And to provide further assurance that all your security needs are being met, each district office has a human resources department that recruits, hires, and trains personnel to meet your specific needs.
Security excellence means top quality people, quality training and close supervision. Excellence also means a wide variety of additional services.
In addition to passing our detailed application process each Security Officer must pass our pre-employment screening program, which includes:
Because of our dedication to providing you with excellent customer service, Security Watch utilizes one of the most comprehensive training programs in the industry.
After passing Security Watch rigorous application and screening process, each new security officer must complete our extensive training program. This program begins with instruction on the fundamentals of security, including the powers of arrest, fire prevention, first aid and interpersonal relationships.
Regardless of experience, each security officer receives a minimum of four to eight hours of specialized training on his or her new post before reporting to it. Supervisors review special instructions and topics with each security officer and record training results.
We fully document all training in each security officer's record and keep those records readily available for inspection.
Security Watch knows that effective training and development is an ongoing process and one of the methods we use to keep our security personnel knowledgeable about the ever changing world of security is our Excellence in Service program which delivers company and client related topics to our officers through video, discussion guides, payroll check inserts and posters.
Management and Supervisions
We recognizes that a key component of effective management is interacting directly with clientele and security officers; that's why our management team is dedicated to personal interaction. We also know that personal interaction is as necessary before 8 a.m. and after 5 p.m. as it is during regular business hours, so our team works varied schedules to ensure 24 hours of quality coverage.
We have structured its recruiting and hiring process so if an emergency occurs, we can use our existing personnel and outsourcing processes to supply you with qualified alternative officers.
24-Hour Management Contact
You can reach our local management team 24 hours a day, seven days a week. We also ensure that you are constantly able to connect with our regional and national managements teams by having a 24-hour customer service line to meet your needs.
We know that each security situation is unique, that's why we assign you your own representative who will focus on your specific concerns to ensure that you receive the highest quality service. If you need additional services, or if you have questions about billing, statistics, or any other issue, your representative will help you get that information as quickly and efficiently as possible.
To ensure that we are meeting your specific security needs, we prepare Special Orders, or detailed descriptions of each your security officer's responsibilities. We update these orders at least every six months and submit them for your personal approval.
Field managers conduct frequent and unannounced inspections at all hours. We especially emphasize unannounced night inspections.
All employees understand that they are required to abide by general orders, regulations, and instructions. If any security officer violates any of his or her orders, we require their field inspector to prepare a Disciplinary Report and we discipline the security officer based on the disciplinary action recommended by their supervisor or field manager.
If at any point you have any questions or concerns regarding any aspect of our service, the manager in charge will visit you to discuss your concerns and submit a detailed report, about how to properly address your concerns, to our Branch office within 24 hours.